Terms of service

Terms of Service

Last Updated: October 8, 2026

Welcome to VEUNAL. These Terms of Service ("Terms") govern your access to and use of veunal.shop (the "Site") and any purchases made through it. By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site.

1. About Us

VEUNAL is the brand name under which our online store operates.

Contact Information:

Brand Name: VEUNAL
Email: support@veunal.shop
Phone: +44 7577 723319
Address: 65 Brown Ln E, Holbeck, Leeds LS11 0AU, United Kingdom

2. Eligibility

By using this Site, you confirm that you are at least 18 years old or are accessing the Site under the supervision of a parent or legal guardian. You also confirm that you have the legal capacity to enter into a binding agreement under applicable law.

3. Products and Pricing

All products displayed on the Site are subject to availability. We reserve the right to modify, discontinue, or limit the availability of any product at any time.

Prices are displayed in the currency indicated on the Site and include applicable taxes where required by law, unless otherwise stated. Additional shipping charges or other applicable fees will be disclosed during checkout.

We make reasonable efforts to ensure that product descriptions, images, prices, and other information are accurate. However, minor variations in product appearance, color, or packaging may occur.

If a pricing or product information error is identified, we reserve the right to correct the error and, where legally permitted, cancel or refuse an affected order. If payment has already been taken for a canceled order, you will receive a refund.

4. Orders and Payment

By placing an order, you submit an offer to purchase the selected products in accordance with these Terms.

We reserve the right to refuse, limit, or cancel an order where permitted by law, including in cases involving product unavailability, pricing errors, suspected fraudulent activity, or inaccurate order information.

We accept the payment methods displayed at checkout. Payment must be completed using an accepted payment method before an order can be processed, unless otherwise stated.

An order confirmation email confirms that we have received your order. It does not necessarily mean that the order has been accepted. We will notify you if an order is canceled after payment, and any applicable refund will be processed.

You are responsible for providing accurate billing, shipping, and contact information when placing an order.

5. Shipping and Delivery

Shipping costs, order processing times, estimated delivery times, and other shipping details are explained in our Shipping Policy.

Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise. Delays may occur due to courier operations, customs procedures, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Customers are responsible for ensuring that the delivery address provided at checkout is complete and accurate.

Any applicable customs duties, import taxes, or other charges will be handled in accordance with our Shipping Policy and applicable law.

6. Returns and Refunds

Our Return and Refund Policy explains the conditions for returning products, requesting refunds, and handling eligible exchanges.

Please review that policy before making a purchase.

Nothing in these Terms or our other store policies is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable law.

7. Product Authenticity and Information

We aim to provide accurate product information and descriptions to help customers make informed purchasing decisions.

Where applicable, information about product sourcing, authenticity, manufacturers, and product specifications will be provided on the relevant product pages or through our customer support team.

If you have questions about a product before or after purchasing it, please contact us at support@veunal.shop.

8. Intellectual Property

Unless otherwise indicated, the content available on this Site, including text, graphics, logos, photographs, product images, page designs, and other materials, is owned by VEUNAL or used under appropriate authorization.

You may not reproduce, distribute, modify, publish, or commercially exploit Site content without prior written permission from the relevant rights holder, except where permitted by applicable law.

All trademarks, brand names, and other intellectual property rights remain the property of their respective owners.

9. Acceptable Use

When accessing or using the Site, you agree not to:

Use the Site for unlawful, fraudulent, or misleading purposes.
Attempt to gain unauthorized access to the Site, its servers, or related systems.
Interfere with the security, operation, or functionality of the Site.
Submit false, inaccurate, or misleading information.
Use automated systems, bots, or scraping tools to access or collect information from the Site without authorization.
Copy, exploit, or misuse Site content in violation of applicable intellectual property laws.
Engage in any activity that could harm the Site, our business, or other users.

We reserve the right to restrict or suspend access to the Site where reasonably necessary and legally permitted.

10. Limitation of Liability

To the fullest extent permitted by applicable law, VEUNAL shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the Site or the purchase or use of products, where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence where applicable.

Nothing in these Terms affects your statutory rights as a consumer, including any rights relating to the quality, description, fitness for purpose, or conformity of products under applicable consumer protection legislation.

11. Privacy and Personal Information

Your use of the Site is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using the Site, you acknowledge that you should review our Privacy Policy to understand how your information is handled.

12. Governing Law

These Terms shall be governed by the laws applicable in the relevant jurisdiction, subject to any mandatory consumer protection laws that apply to your purchase.

Where legally permitted, disputes arising from these Terms or your use of the Site will be handled by the competent courts of the applicable jurisdiction.

Nothing in this section limits any mandatory rights you may have to bring proceedings in the courts available to you under applicable consumer protection laws.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services, legal obligations, or store practices.

Any revised Terms will be published on this page with an updated "Last Updated" date. Changes will apply from the date stated in the revised Terms, subject to applicable law.

We encourage you to review this page periodically to remain informed of any changes.