Product Authenticity & Sourcing Policy

Last Updated: October 8, 2026

At VEUNAL, we are committed to providing customers with accurate product information and sourcing products responsibly. This Product Authenticity & Sourcing Policy explains our approach to product sourcing, authenticity, and product information.

1. Our Commitment

VEUNAL aims to offer products that are accurately represented on our website and sourced through appropriate suppliers and distribution channels.

We make reasonable efforts to verify product information and supplier details before products are offered for sale.

2. Product Sourcing

Our products may be sourced from manufacturers, wholesalers, distributors, authorized suppliers, and other commercial supply partners.

The specific source of a product may vary depending on the product category, availability, supplier, and location.

We select suppliers based on factors such as product quality, reliability, availability, pricing, and their ability to meet applicable requirements.

3. Product Authenticity

We are committed to selling genuine products and do not intentionally offer counterfeit or unauthorized products for sale.

Where products are branded or manufactured by a third party, they remain the property of their respective brand or manufacturer.

VEUNAL does not claim ownership of third-party trademarks, brand names, logos, or intellectual property unless expressly stated.

4. Product Descriptions and Images

We make reasonable efforts to ensure that product descriptions, specifications, images, measurements, colors, and other product information displayed on the Site are accurate.

However, minor differences may occur due to manufacturing updates, screen settings, lighting, packaging changes, or supplier updates.

Such differences do not necessarily indicate that a product is counterfeit or materially different from the product described.

5. Manufacturer and Brand Information

Where applicable, manufacturer, brand, model, or product information may be displayed on the relevant product page.

Some products may be supplied without a brand name or may be sold under a generic or private-label designation.

Customers should review the product description carefully before completing a purchase.

6. Supplier Verification

We may conduct reasonable checks of suppliers and products before listing them on our Site.

These checks may include reviewing supplier information, product specifications, available documentation, product images, and other relevant information.

Supplier relationships may change over time, and we may replace suppliers when necessary to maintain product availability, quality, or compliance.

7. Product Quality and Compliance

We expect products offered through VEUNAL to comply with applicable requirements relevant to their intended market and product category.

Where appropriate, product-specific safety, usage, care, or regulatory information may be provided on the product page or with the product.

Customers should always follow the manufacturer's instructions, warnings, and recommended use.

8. Customer Questions About Product Authenticity

If you have questions about the authenticity, source, manufacturer, or specifications of a product before placing an order, please contact us.

We may request the product name, order number, or other relevant information so that we can investigate your inquiry.

We will make reasonable efforts to provide accurate information based on the information available to us.

9. Suspected Counterfeit or Incorrect Products

If you believe that a product you received is counterfeit, materially different from its description, or otherwise incorrectly represented, please contact us promptly at:

support@veunal.shop

Please include your order number, a description of the issue, and photographs or other supporting information where appropriate.

We will review the matter and take appropriate action in accordance with our policies and applicable law.

10. Third-Party Brands and Trademarks

All third-party trademarks, brand names, logos, and other intellectual property displayed on our Site belong to their respective owners.

Their appearance on our Site does not necessarily imply an affiliation, partnership, sponsorship, or endorsement by the relevant trademark owner unless expressly stated.

11. Changes to This Policy

VEUNAL may update this Product Authenticity & Sourcing Policy from time to time to reflect changes in our suppliers, products, sourcing practices, or applicable legal requirements.

Any updates will be published on this page with a revised "Last Updated" date.