Shipping policy

Shipping Policy

Last Updated: October 8, 2026

At VEUNAL, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at veunal.shop.

1. Order Processing Time

Orders are processed within 3–5 business days after they are placed and payment has been confirmed.

Business days exclude weekends and public holidays. Processing times may occasionally be longer during busy periods, holidays, or due to circumstances beyond our reasonable control.

Once your order has been shipped, you may receive a shipping confirmation email with any available tracking information.

2. Shipping Destinations

VEUNAL ships to the destinations available at checkout. Shipping availability may vary depending on the product and delivery address.

Please ensure that your shipping address and contact details are accurate and complete when placing your order.

3. Shipping Costs

Shipping costs, if applicable, are displayed during checkout before you complete your purchase.

Any available free shipping offers or promotional shipping rates will be communicated on our Site or during checkout.

4. Delivery Times

Delivery times may vary depending on your location, the shipping method selected, courier operations, and other circumstances.

The order processing period of 3–5 business days is separate from the delivery time. Estimated delivery information, where available, will be provided during checkout or through our shipping communications.

Delivery dates are estimates and are not guaranteed unless expressly stated otherwise. We will make reasonable efforts to help resolve delivery issues when they arise.

5. Order Tracking

If tracking information is available for your shipment, we will provide it by email once your order has been dispatched.

Please allow some time for tracking information to become active after the shipping carrier receives your package.

If you have not received tracking information or have questions about your shipment, please contact our customer support team.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If you notice an error in your shipping address, contact us as soon as possible at support@veunal.shop. We cannot guarantee that changes can be made after an order has entered processing or has been shipped.

Additional costs resulting from incorrect or incomplete shipping information may apply where permitted by law.

7. Delayed or Missing Orders

Although we make reasonable efforts to ensure timely delivery, delays may occur due to courier disruptions, customs procedures, weather conditions, public holidays, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery period, please contact us so we can assist you in checking its status.

We will work with the relevant shipping carrier where appropriate to help resolve the issue.

8. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us at support@veunal.shop with your order details and, where relevant, photographs of the damage.

We will review the situation and work toward an appropriate resolution in accordance with our policies and applicable consumer protection laws.

Nothing in this policy limits any rights you may have under applicable law.

9. Customs Duties and Import Taxes

For international shipments, customs duties, import taxes, or other fees may apply depending on the destination country and applicable regulations.

Responsibility for these charges will be determined by the terms presented at checkout and applicable law. Please contact us if you need clarification about potential additional charges.