Cancellation Policy

Last Updated: October 8, 2026

At VEUNAL, we understand that circumstances may change after placing an order. This Cancellation Policy explains when and how you may request cancellation of an order placed through veunal.shop.

1. Requesting an Order Cancellation

You may request to cancel your order by contacting us as soon as possible after placing your order.

Cancellation requests should be sent to:

Email: support@veunal.shop
Phone: +44 7577 723319

Please include your order number and the email address used when placing the order so that we can identify your purchase.

2. Cancellation Before Processing

If your cancellation request is received before your order has entered processing or shipment, we will make reasonable efforts to cancel the order.

If the cancellation is successfully completed, any payment already collected will be refunded to the original payment method, subject to applicable law.

3. Orders Already Processed or Shipped

Once an order has entered processing, been prepared for shipment, or has been shipped, we may be unable to cancel it.

If cancellation is no longer possible, you may still have rights to return the product in accordance with our Return & Refund Policy and applicable consumer protection laws.

4. Refunds for Cancelled Orders

Where an order is successfully cancelled and a refund is due, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

We will process eligible refunds within the timeframe required by applicable law.

5. Customized or Special-Order Products

Certain products may be made, customized, personalized, or ordered specifically for a customer.

Where permitted by applicable law, cancellation rights may differ for such products once production or preparation has started.

Any specific cancellation restrictions will be communicated on the relevant product page or before purchase where applicable.

Nothing in this section limits any mandatory statutory rights that cannot legally be excluded.

6. Incorrect or Duplicate Orders

If you accidentally placed an order or submitted an order more than once, please contact us immediately.

We will make reasonable efforts to correct or cancel the order before it enters processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

7. Cancellation by VEUNAL

VEUNAL reserves the right to cancel an order where permitted by law, including circumstances such as:

The product is unavailable.
There is an obvious pricing or product information error.
Payment cannot be successfully authorized.
We reasonably suspect fraudulent or unauthorized activity.
The shipping information provided is incomplete or invalid.
Circumstances outside our reasonable control prevent fulfillment of the order.

If we cancel an order after payment has been received, we will provide an applicable refund.

8. Consumer Cancellation Rights

If you are a consumer purchasing online, you may have statutory cancellation or withdrawal rights under applicable law.

For eligible purchases, these rights may allow you to cancel an order within a specified period after receiving the goods, subject to applicable legal exceptions.

Please refer to our Return & Refund Policy for further information.

Nothing in this Cancellation Policy is intended to remove or restrict any statutory consumer rights.