Refund policy

At veunal, we want you to be completely satisfied with your purchase. This Return & Refund Policy details how returns, exchanges, and refunds are handled when you shop with us.

1. Return Window

You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must meet the following criteria:

Unused, unworn, and in the exact condition that you received it.
In its original packaging, with all tags and labels intact.
Accompanied by a valid proof of purchase (such as your order number or receipt).

Returns requested after 30 days from delivery will not be accepted.

2. How to Initiate a Return

To start a return, please email our support team at support@veunal.shop with your order number and the reason for the return. Our customer care team will reply within 1–2 business days with instructions and the correct return address.

Please do not send your purchase back without contacting us first.

3. Return Address

Once your return is approved, items should be shipped to our return facility:

veunal

65 Brown Ln E, Holbeck

Leeds LS11 0AU

United Kingdom

4. Return Shipping Costs

Defective, Damaged, or Incorrect Items: If the return is due to an error on our part (e.g., defective product, wrong item, or damage during transit), we will cover all return shipping costs or provide a prepaid shipping label.
Customer Preference / Change of Mind: If you are returning an item because you changed your mind or selected the wrong size/color, you will be responsible for covering the return shipping fees.

5. Refund Process & Timing

Once your return is received and inspected, we will send you an email to confirm receipt and inform you whether your refund has been approved.

If approved, your refund will be automatically processed to your original payment method within 7 business days. Please note that your bank or credit card company may require additional time to post the transaction to your account.

6. Non-Returnable Items

The following items are ineligible for return or refund:

Items marked as "Final Sale" or promotional clearance items.
Gift cards.
Items that show signs of wear, damage, or alteration caused after delivery.

7. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery at support@veunal.shop. Please attach clear photos of the issue along with the original packaging. We will promptly arrange a replacement, exchange, or full refund at no extra cost to you.

8. Exchanges

If you wish to exchange an item for a different size, color, or alternative product, please email us at support@veunal.shop. Exchanges are subject to inventory availability.

9. Delayed or Missing Refunds

If 7 business days have passed since your refund was approved and you still have not received it:

Check your bank account or card balance again.
Contact your bank or credit card company, as processing times vary.
If you have completed these steps and still have not received your refund, please contact us at support@veunal.shop.